REFUNDS
We do not offer refunds due to change of mind or incorrect size purchased - we can offer an exchange or store credit.

To be eligible for a exchange or return, your item must be unused/unwashed and in the same condition that you received it. It must be in the original packaging with the tag 

Our policy lasts 30 days. If 30 days have passed by since you have received your order, unfortunately we can’t offer you store credit or exchange. 

How to Process an Exchange or Return
To exchange or return a product please follow the "Exchanges' Tab at the bottom of our home page or click here & follow the instructions 

Handling Fee
A $10 handling fee will be processed for your exchange/return so the customer covers the cost of shipping the original item(s) back to us. If exchanging we will then cover the cost of shipping to send the new size to you.

Size Exchanges
We will not accept exchanges on final sale items.
A $10 handling fee will apply to all exchanges. This is paid by the customer to cover the cost of getting the original size back to us. We then cover the cost of the new size back to the customer.

Returns
Store Credit is given to customers who have change their mind or purchased the incorrect size and we no longer have that size in stock. Store credit will be issued in the form of a gift card. We do not offer refunds. A $10 handling fee will apply to all returns, this is paid by the customer to cover the cost of getting the returning item(s) back to us.

Defective Item
If you received an item that was damaged or defective, please email us at hello@countrymile.com.au so we can rectify the problem as soon as possible.

Wrong Item Sent
If you have received an item you did not order please email us at hello@countrymile.com.au so we can rectify the problem as soon as possible.

Please note:
If customer has purchased a "buy x get x' discount, the lesser $ amount item will be given as store credit first. eg. "Buy 2 shorts get the 3rd 50% off" - If the customer is returning two items - they will be given store credit of $75  - if the customer is returning one item, they will be given store credit of $25