We do not offer refunds due to change of mind or incorrect size purchased - we can offer an exchange or store credit.
To be eligible for a exchange or return, your item must be unused and in the same condition that you received it. It must be in the original packaging with the tag
Our policy lasts 14 days. If 14 days have gone by since you have received your order, unfortunately we can’t offer you store credit or exchange.
Exchanges & Returns
To exchange or return a product please follow the "Exchanges' Tab at the bottom of our home page or click here and follow the instructions
We will not accept exchanges on sale items.
We do not issue refunds. Store credit only
Store Credit
Store Credit is given to customers who have change their mind or purchased the incorrect size and we no longer have that size in stock. Store credit will be issued in the form of a gift card.
A $10 handling fee will be deducted from your store credit to cover the cost of shipping the item back to us. This $10 fee is waived if exchanging.
If customer has purchased a "buy x get x' discount, the lesser $ amount item will be given as store credit first. eg. "Buy 2 shorts get the 3rd 50% off" - If the customer is returning two items - they will be given store credit of $75 - if the customer is returning one item, they will be given store credit of $25
Refunds (if applicable)
Refunds will not be given if customer has changed their mind on item or purchased the incorrect size. We will replace items if they are defective, damaged or the incorrect size was sent, or we will issue store credit if a replacement is not warranted. If returning a mix of discounted and non-discounted items the discounted item will be given as store credit.
Late or missing refunds (if applicable)
If you haven’t received a refund in 7 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at country.mile@outlook.com.au